Returns & Exchanges
If you are not perfectly satisfied with your purchase, you may return your items within 14 days of receipt, provided they are in original condition with all tags attached.
1
Request a Return
Log into our returns portal using your order number and email address to initiate the request.
2
Prepare the Package
Place the items in their original silk pouch and branded box, ensuring the return form is included inside.
3
Affix Shipping Label
Attach the pre-paid DHL return label provided in your original shipment to the outside of the parcel.
4
Drop Off or Collection
Drop your package at an authorized service point or schedule a complimentary courier pickup via the portal.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing